The airline’s maintenance teams paved the way for 323 days without a single mainline cancel as a result of maintenance and 4,000 fewer maintenance delays year over year through a number of TechOps process improvements and initiatives across the system.įor its part, the Delta Connection regional airlines also saw significant operational performance improvement, topping the stats at 164 days without a cancellation compared to 112 days recorded the previous year 3. The airline also secured an on-time arrivals rate of 85.96 percent of flights arriving within 14 minutes, the Department of Transportation’s definition of on-time and a metric that garnered the attention of Chicago Business Journal's Lewis Lazare who wrote in March that Delta was putting its biggest domestic competitors "to shame in the on-time arrivals derby." Delta saw 71.79 percent 2 of flights arriving at their scheduled arrival time. “This is yet another testament to the hard work of Delta people, who have worked diligently to serve more customers than at any time in Delta's history with unprecedented operational reliability,” said Ed Bastian, Delta’s CEO. “My appreciation for the work Delta people do has never been higher, and I’m looking forward to an exciting 2019.”ĭelta closed out 2018 with an impressive 99.65 percent completion factor 1 - the calculation of flights flown versus scheduled. Recognizing Delta’s strong performance, FlightGlobal awarded Delta ‘Most On-time North American Mainline,’ ‘Most On-time North American Network Airline,’ and ‘Most On-time International Mainline Airline.’ It’s the second year in a row Delta has taken top honors in the annual On-Time Performance Service Award. The airline shattered records and topped performance charts for the better part of 2018, highlighted by a record 251 days without a mainline cancellation 1. It was a banner operational year for Delta.
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